1. Our Commitment to Responsible Gaming
At Parimatch Qatar, we believe that betting should remain an enjoyable and safe form of entertainment for all users. While most people treat it as a harmless game, some individuals may face challenges in controlling their habits. Therefore, we provide a range of tools and settings to help users set gaming budgets and manage their financial behavior.
2. Protecting Minors
We are committed to protecting minors and strictly prohibit anyone under 18 from accessing our services. We require age verification documents when necessary and reserve the right to suspend accounts until age is fully verified. We recommend that parents use filtering software such as:
These tools prevent minors from accessing betting websites and can also be used for self-exclusion.
3. Addressing Addiction
Although betting is considered a socially acceptable recreational activity, its prevalence can lead to issues for some individuals. We do not engage with customers showing signs of addiction. Our internal system monitors behavior and detects indicators such as:
- Repeated and unbalanced losses
- Aggressive behavior toward support staff
- Financial or psychological risks
If these indicators are detected, we directly contact the customer to discuss options like self-limitation or temporary exclusion to ensure their safety.
4. Tips for Maintaining Self-Control
We recommend conducting a self-assessment to evaluate your betting behavior. You can visit:
www.gamblersanonymous.org
To help you stay in control, here are some practical tips:
- Do not borrow money to gamble.
- Set a loss limit before starting and stick to it.
- Use the self-limitation tools available in your account.
- Always remember that gaming is for fun, not a source of income.
- Take regular breaks and engage in other activities.
- Avoid playing when feeling sad, stressed, or angry.
5. Self-Exclusion
When gaming shifts from enjoyment to obsession, it’s time to pause. We offer a self-exclusion option, allowing you to request a temporary account suspension and opt out of promotional offers. Requests can be made via email or live chat.
We also recommend contacting support organizations such as:
During the exclusion period, you cannot open a new account, deposit funds, or place bets.
6. Operator Actions
We reserve the right to enforce mandatory exclusion for any customer displaying unstable behavior or signs of addiction, based on recommendations from our customer care team. We may also refuse requests to reactivate accounts if there are clear risks to the player’s safety.
We are committed to intervening promptly when concerning behaviors are detected, providing the necessary support whenever required. Your health and safety are our priority.
7. Monitoring and Limit Tools
We provide our customers with a wide range of tools to manage their betting habits, including:
- Setting daily or weekly deposit limits
- Setting a loss limit
- Setting session time limits
- Automatic temporary exclusion feature
You can adjust these settings through the “Responsible Gaming” section in your account. Any changes, especially increasing limits or canceling exclusions, will require a confirmation period.
8. External Support and Specialized Solutions
If you feel that the issue exceeds your self-control, we encourage you to contact specialized organizations offering support and treatment, such as:
Contacting these organizations does not require Parimatch’s approval and is completely confidential.
9. Our Commitment to Continuous Improvement
We continuously review our responsible gaming policies, updating them based on the latest global recommendations and proven practices. Our team undergoes regular training to handle addiction cases and detect risky behaviors early.
We welcome suggestions from players or regulatory bodies to improve our system, as the health and safety of our customers are at the core of our priorities.
10. Conclusion
Responsible gaming is not just a slogan but a core principle at Parimatch Qatar. We do not promote excess but aim to provide a safe, fair, and sustainable experience for every player. We put the tools in your hands, giving you choice and control. If you feel the need to pause, don’t hesitate. Support is always available, and we’re here to help you make the right decision.
For any inquiries related to responsible gaming, you can contact our support team 24/7.
